RETURN POLICY

Heels.com.ng aims to get your shoes delivered to you in the best condition possible, and we sincerely hope you will be more than satisfied with your purchase. In the event that you wish to return a pair of shoes, we offer a 7day return policy starting from the day your shoes are delivered to you.

We also encourage you to CHECK UPON DELIVERY, and if any items are incorrect, damaged or faulty you should return items at the point of delivery and notify us immediately by calling 08180000312 or sending an email to support@heels.com.ng with your telephone number and order number. In such cases, an exchange (swap) can be made and there will be no extra delivery charges.

In such cases, an exchange (swap) can be made and there will be no extra delivery charges.

If the return is due to any other circumstance other than stated, we kindly ask you to pay for the cost of shipping the shoes back to us or pay for delivery for exchanges(swaps).

Returns should be addressed to 4A Adewole Kuku Street, Off Fola Osibo, Lekki Phase 1, Lagos. Please return the item(s) in the same condition as when received and in the original packaging along with proof of purchase (order number, delivery note and/or invoice). Please note, any shoe that has been scuffed, stained, or dinged on the surface, inside or bottom of the shoe will not be accepted or exchanged. Always use socks provided to test shoes.

If you should have further questions concerning our return policy, please email us at support@heels.com.ng or call us on 08180000312.

EXCHANGE POLICY

If you wish to exchange a pair of shoes for another pair, you may do so within 7 days of delivery as long as the shoes have not been worn or damaged in any way. You will incur the cost of shipping the new pair of shoes to you (see shipping information in our FAQs).

If the new pair of shoes (plus additional shipping costs to you) costs more than the original pair of shoes you ordered, you will be required to pay the difference in the payment of method of your choice (see available payment options in our FAQs). If new pair of shoes (plus additional shipping costs to you) costs less than the original pair, the difference would be a store credit which would be used on your next order.

REFUND POLICY

We would grant refunds for purchases ONLY in cases whereby the shoe(s) for a prepaid order is unavailable, or the shoe(s) delivered has a factory defect, or whereby a wrong item, wrong size (US) or wrong color is delivered to you.

By wrong size, we mean for example you order a US size 10 and a US size 8 was delivered to you. Refund would be made within 10 business days. In cases whereby you return an item NOT IN THE ABOVE CATEGORY, the invoiced amount of the item would serve as a store credit that would be used on your next purchase.


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