Privacy Policy

Welcome to Heels NG (www.heels.com.ng). We value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

We collect information that you provide to us, including but not limited to:

• Personal Information: Your name, email address, mailing address, phone number, and other contact details.
• Account Information: Usernames, passwords, and other credentials used to access your account.
• Transaction Information: Details about your purchases, order history, payment methods, and shipping information.
• Communication: Records of your interactions with us, including customer support inquiries, feedback, and correspondence.

How We Use Your Information

We may use your information for various purposes, including but not limited to:

• Order Processing: To fulfill and manage your orders, including shipping and returns.
• Account Management: To create and manage your user account.
• Customer Support: To provide assistance with inquiries and resolve issues.
• Marketing and Promotions: To send you updates, newsletters, promotional offers, and information about our products and services.
• Analytics: To analyze user behavior, preferences, and trends to improve our services.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

Information Sharing

We may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating the Site and providing our services.
• Legal Authorities: When required by law, regulation, or to protect our rights, safety, or the safety of others.
• Business Partners: With your consent, for joint promotions or collaborations.

Your Choices

You have the following choices regarding your information:

• Access and Update: Log in to your account to access and edit your profile and preferences.
• Opt-Out: Unsubscribe from marketing communications through the provided links in emails.
• Cookies: Manage your cookie preferences through your browser settings.
• Account Deletion: Contact us to request the deletion of your account and personal information.

Information Security

We implement security measures to protect your information from unauthorized access, disclosure, or alteration. However, please be aware that no data transmission over the internet or method of electronic storage is completely secure.

Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices and services. The latest version will be posted on our website with the effective date.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please don't hesitate to contact us at heelsng@gmail.com.