Refund & Return Policy

Heels.com.ng Refund and Return Policy

At Heels.com.ng, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund and return policy.

A. Return Policy

I. You can return an item within 7 days of delivery.

II. The item must be in its original condition, with all tags and packaging intact.

III. The item must not have been worn or used.

IV. You must provide a valid reason for the return.

B. Refund Policy

I. Refunds will be processed within 5-7 working days of receiving the returned item.

II. Refunds will be made in the original form of payment.

III. Refunds will be for the full amount of the item, excluding shipping costs.

C. How to Initiate a Return

I. Contact our customer service team via email at heelsng@gmail.com or phone at 08128410526.

II. Provide your order number, reason for return, and whether you would like a refund or exchange.

III. Our customer service team will provide you with a return merchandise authorization (RMA) number and instructions on how to proceed.

D. Exchange Policy

I. You can exchange an item within 7 days of delivery.

II. The item must be in its original condition, with all tags and packaging intact.

III. The item must not have been worn or used.

IV. You must provide a valid reason for the exchange.

E. Exceptions

I. Final sale items are not eligible for returns or exchanges.

II. Items that have been worn or used cannot be returned or exchanged.

III. Items that are damaged or defective cannot be returned or exchanged.

F. Contact Us

If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us.

Email: heelsng@gmail.com

Phone: 08128410526

Address: 4A Adewole Kuku Street, Off Fola Osibo, Lekki Phase 1, Lagos, Nigeria.